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How to cancel your subscription
If you subscribed in the app, Apple (App Store) or Google (Google Play) bills you, not Fotofacturas. That's why you cancel from your store account. It takes less than a minute.
Not sure where you subscribed?
Search your email for the payment receipt. If it's a receipt from Apple or an invoice from Apple, the subscription is in the App Store. If the receipt comes from Google Play, it's in Google Play.
If you signed up directly with Fotofacturas (for example, a plan for your company) and not through the app, message us and we'll sort it out with you.
App Store
Cancel on iPhone, iPad or Mac
iPhone or iPad
- Open Settings and tap your name at the top.
- Tap Subscriptions.
- Tap Fotofacturas.
- Tap Cancel Subscription. You might need to scroll down to find the button.
Mac
- Open the App Store and click your name at the bottom of the sidebar (or click Sign In).
- On the page that appears, click your name. You might be asked to sign in to your Apple Account.
- Click Subscriptions, then Fotofacturas.
- Click Cancel Subscription.
Don't have your device handy? You can also cancel from your browser by signing in to your Apple Account. If there's no Cancel button or you see an expiration message in red text, the subscription is already canceled.
Google Play
Cancel on Android or from a computer
Android phone or tablet
- Open your Google Play subscriptions (the button below takes you straight there), or in the Google Play app tap your profile picture and go to Payments & subscriptions › Subscriptions.
- Select Fotofacturas.
- Tap Cancel subscription.
- Follow the on-screen instructions to confirm.
Computer
- Go to play.google.com/store/account/subscriptions with the Google Account you subscribed with.
- Next to Fotofacturas, click Manage.
- Click Cancel subscription.
- Select a reason in the confirmation pop-up and click Continue.
Use the same Google Account you subscribed with. If you don't see Fotofacturas in the list, the subscription may be on another of your accounts: how to switch accounts in Google Play.
Good to know
What happens when you cancel
- Deleting the app doesn't cancel
- If you only uninstall Fotofacturas, the store keeps charging you. You need to cancel the subscription.
- You keep what you already paid for
- When you cancel, the subscription stops renewing but stays active until the end of the period you paid for.
- On a free trial?
- On Apple, cancel at least 24 hours before the trial ends so it doesn't renew.
- Your account stays
- Canceling your subscription doesn't delete your account. If you want to delete it, here's how (in Spanish).
Looking for a refund? The store where you paid reviews it: Apple refunds or Google Play refunds.
Frequently asked questions
- Can Fotofacturas cancel my subscription for me?
- If you subscribed in the app, no. Apple or Google bills you, and only you can cancel from your store account; we don't have access to it. If you have trouble finding it, message us and we'll walk you through it.
- If I delete the app, is my subscription canceled?
- No. Deleting or uninstalling the app doesn't cancel the subscription, and the store will keep charging you. You need to cancel it with the steps on this page.
- Fotofacturas doesn't show up in my subscriptions. What should I do?
- Most likely you subscribed with a different account. For Apple, search your email for a receipt or invoice from Apple and check which Apple Account was used. For Google Play, switch to your other Google Account from your profile picture. If you can't find a receipt from Apple or Google, message us.
- Do I keep access after canceling?
- Yes. The subscription stops renewing, but it isn't cut off right away. On Google Play you keep access for the time you've already paid; on Apple, the Subscriptions screen shows the date it expires.
- Can I get a refund?
- Refunds for subscriptions bought in the app are reviewed and decided by the store, not by Fotofacturas. You can request one from Apple or Google with the links on this page.
Can't find your subscription?
Message us and we'll help you find it. You never need to send us passwords or card details.